What sets us apart is our care and attention

If you’re looking for a trusted opticians that provide exceptional eye care solutions alongside a personal experience then you’ve come to the right place. At Clarke Opticians, we pride ourselves in providing you with a service with expertise you can trust. We aim continue to go above and beyond to deliver dedicated customer care.

Everyone has different needs and requirements and here at Clarke Opticians we take the time to understand yours. We want you to feel supported in your eye care by our dedicated team of specialists, so that you have the confidence to get in touch and visit us at any time.

From the moment you book your appointment, we make sure that you get the very best experience. When you visit our practice, we’ll make you feel comfortable and take the time to fully discuss your needs throughout your visit. After you leave, we’re always here for you with aftercare support and advice.

It’s important to us that our customers feel comfortable and in good hands whenever they visit us in practice, and that’s why we’ve crafted the Clarke Opticians Experience – so you know what you can expect from us every time.

On Arrival

Getting in Touch

Delivering the highest quality of service starts from the very first point of contact. No matter how you decide to contact us – whether by phone, booking online, or visiting us in practice – a member of our team will be able to help you whatever you need. We’re proud to have a team full of specialists and, right from your initial enquiry, you will be booked in to speak to a professional with the expertise you need.

Booking an Appointment

The health of your eyes is important throughout your life. That’s why we offer a range of eye tests that are tailored specifically to you. When making an appointment with us, you can speak directly to one of our experienced team who will help guide you through the eye examination most applicable to you, and arrange a convenient appointment time to book you in.

Booking an Appointment
On Arrival (1)

On Arrival

Once you have booked your appointment, and it has been confirmed with you, the next step is when you come in. If you have any queries prior to your appointment, you can phone or email the branch team and they will be happy to help. Upon arrival to the branch you will be greeted by one of the team. They will confirm your details and make sure they are all current, show you to the waiting area and advise your practitioner of your arrival. If you have any queries or would like your glasses adjusted we can do that whilst you are waiting.

Your Eye Examination

When it’s time for your examination, you will be greeted by one of our experienced Optometrists or Contact Lens Opticians who will introduce themselves and explain the exam they will be conducting. Depending on the eye test or contact lens appointment you’re having, the whole process will take between 30 minutes and 1 hour. During your exam your practitioner will explain what they are doing. If you have any questions about anything being carried out then you can ask at any point during your examination.

Your Eye Test
Recommendations

Recommendations

Following your eye test, your Optometrist will discuss recommendations with you and a Dispensing Optican or Optical Advisor. These will be based on their findings. They will vary depending on the eye examination you had and could cover anything from glasses, contact lens options or prescription sunglasses to eyedrops, dry eye assessment or corrective surgery. At the end of your appointment you will be given a full copy of your prescription.

You will then be taken back to the main area of the practice where we can help you with the next stage of your journey. This may be choosing frames or discussing spectacle lens or finding out more about contact lenses or any of your other recommendations. Our team are here to help advise you at every step of the way

Collection

If you’re returning to one of our practice to collect a pair of spectacles then you will be attended to by one of our dispensing Opticians. They will carry out an accurate fitting, in accordance with your preferred comfort and needs, and will explain what they’re doing thoroughly. They will also be able to advise on how best to look after your spectacles, supplying you with both a cloth and cleaning solution to take home. If you require any further adjustments after your initial fitting, you can always come back to ensure your glasses are just right. We recommend coming in every 3 months for a free MOT check on your spectacles.

Find a Branch
Aftercare

Aftercare

Our care for your eyes doesn’t just stop once you leave our practice. If you came in for a collection, you can expect to receive a follow-up call to ensure you’re happy with your new spectacles. Our supportive team are always on-hand to help and advise you in any way they can. Whether you’re looking for further information surrounding common eye conditions, would like to learn more about contact lens options, or need changes made to your frames we’d love for you to get in touch with any questions you may have.

We’ll always remind you when your next Examination is due so you know when to come back and see us.